Terms and Conditions
Disclaimer: Por se tratar de uma empresa americana, formada e registrada nos Estados Unidos, os termos e condições são apresentados no idioma local. A tradução livre pode acarretar dúvidas de interpretação, por isso, em caso de dúvidas, favor entrar em contato com a CHIP4U para esclarecimentos.
- Legal Notice
All notices from CHIP4U to you may be posted on our website, social medias and\or sent by e-mail and they can be enforced immediately. Notices from you to CHIP4U shall be made by e-mail to the electronic address SAC@chip-4u.com.
All content appearing on this website is property of CHIP4U LLC (Florida, FL).
All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this website so long as the document is used for informational purposes only.
All brand, product, service, and process names appearing on this website are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by CHIP4U. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of CHIP4U or any third-party, except as expressly granted herein.
- Use of website
Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. CHIP4U reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if CHIP4U believes that customer conduct violates applicable law or is harmful to the interests of CHIP4U.
Multiple reasons can affect the quality of services offered on this website. Domestic and international voice and data services are delivered by third-party companies and those services depend upon third-party companies and CHIP4U has no control over them. CHIP4U will work together with those third parties to establish the good quality of the service as soon as possible whenever is needed, but CHIP4U is not responsible for any failure of service other than website functionalities. Some phone devices can have its settings blocked to international network. The customer is responsible to ensure that his/her device is 100% functional and it is compatible with Lycamobile’s, Three’s and others partners network.
CHIP4U LLC is an American Corporation that rents third parties SIM cards for travelers in order to provide wireless services according to that third-party company’s private policy. CHIP4U is not responsible for any third party services, including wireless functionality. Any time issues with wireless services occur, CHIP4U will do its best to assist customers on behalf of those services providers. In persisting the issue CHIP4U will offer the current Return Policy if customer requests it.
6.1 Information Collected
We collect personal information about you in various ways. We may also get information from other sources and may combine it with information we collect about you.
6.2 Information you give us
The personal information we collect includes information you give us such as name, postal address, telephone number, e-mail address, date of birth, demographics, activities, location information, and personal preferences. You may give us information in a variety of ways such as when you sign up for Services, communicate with customer care or register here. Personal information does not include information that is not used to identify you including aggregate or anonymous information.
6.3 Information that we automatically collect
We automatically receive certain types of information whenever you use our Services. We may collect information about your device, your computer, and online activities. For example, we collect the date and time of your access and the type of browser you use. We also collect information about your device’s and computer’s operating system, your location, and the Web site from which you came and then went and Web sites you visit on your device. We may link information we automatically collect with personal information, such as information you give us at registration or check out.
6.4 Use of Personal Information
We use your personal information for a variety of purposes, including providing you with Services. We use your personal information to do things like:
- Process your orders.
- Protect our and our customers’ rights and property.
- Respond to legal process and emergencies.
- Develop or inform you of new products and services.
- Anonymize or aggregate personal information for various purposes like market analysis or traffic flow analysis and reporting.
- Customize or personalize your experience with our Services.
- Customize or personalize advertising and communications to bring you information about products and services of CHIP4U or others that may interest you, including co-branded offers. For example, we may customize the ads you see when you are using our Internet-enabled devices. If we use information about your online activities to deliver advertising or communications tailored to your interests, we may share that information with third parties who select tailored advertising.
- Monitor, evaluate or improve our Services, systems, or networks.
6.5 Information we share
We may share information that is anonymized or in an aggregated form that does not directly identify you. We do not share your personal information with third parties other than as follows:
- Service Providers: We may share personal information with third parties who perform services on our behalf.
- Other Third Parties with Your Consent: We may share information with other third parties with your consent. For example, you may agree to our sharing your information with other third parties to hear about their products and services. Use of the information you agree to share will be subject to those third parties’ separate privacy policies.
- Protection of chip4u and Others: We may access, monitor, use or disclose your personal information or communications to do things like:
- comply with the law or respond to lawful requests or legal process;
- protect the rights or property of us, our agents, members,
- our customers, and others including to enforce our agreements,
- initiate, render, bill, and collect for services; or
- facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to a local, state, or federal government requirement; or determine eligibility for government benefits.
- Consumer Agreement
Requests to change anything on the original order, no matter how simple or complex are the requests, are subjected to surcharges with different amounts than the ones shown on the website plus extra fees.
- Shipping & Delivery
CHIP4U ships its merchandises to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico and the US Virgin Islands. Additionally, CHIP4U ships merchandise to Brazil. The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier (for example: USPS in USA, CORREIOS in Brazil, etc).
- Return Policy(Cancellation and Refund)
9.1. Non-activated SIM cards (chips)
9.1.1 CHIP4U will cancel the order and refund the order amount deducting the shipping and handling costs plus USD 5.00 per SIM card, if the order was already shipped and it is within the delivery range contracted, when The Postal Service contracted is not able to deliver the order due to the following circumstances, but not only, wrong or insufficient address, postman not answered, order refused, not claimed, change of address, unknown, away, unknown address, etc.
9.1.2 CHIP4U will cancel the order and refund the total amount when The Postal Service did not deliver the order within the delivery range contracted.
All requests must be sent to SAC@chip-4u.com before the activation date informed on the order. All requests are subjected by approval.
9.2. Activated SIM cards
9.2.1 CHIP4U will deactivate the SIM card and refund the total amount when the SIM card does not perform its functionality ONLY WHEN customer contacts our support team within 48 hours of the activation informed on the order of the defective SIM card requesting the cancelation.
9.2.2 CHIP4U will deactivate the SIM card and issue a partial refund when the SIM card does not perform its functionality ONLY WHEN customer contacts our support team after 48 hours of the initial activation and before the deactivation date informed on the order of the defective SIM card requesting the cancelation.
All requests must be made by the client, giving CHIP4U permission to perform the deactivation and refund according to each third-party company involved. Any other channel used for communication different than our support team (SAC@chip-4u.com) WILL NOT be accepted to request cancelations and or refund.
GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of CHIP4U shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the District. Both parties expressly waive a trial by jury.
MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and CHIP4U with respect to this Website. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and CHIP4U with respect to this Website. No modification of the Terms and Conditions shall be effective unless it is authorized by CHIP4U. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.
- Use Of Site
Should be considered the time zone of the East Coast of United States for activation and deactivation of the SIM cards (chips).
- Legal Notice:
General Terms and Conditions: TheTerms and Conditions apply to the use of this Website as well as all transactions conducted through the site. CHIP4U is an authorized reseller for all services and products sold in its Website. When you contract any service or product through this website you agree with these Terms and Conditions and also with Lycamobile’s and Three’s Terms and Conditions, available on the following links:
12. Contact us:
Phone numbers: Brazil +55 (21) 99801-8974 | United States +1 (561) 334-7228
Address: 6503 N Military Trail #2601, Boca Raton FL 33496 - US